What is your shipping policy?

Shipping Charges:
Free shipping is provided if the value of order exceeds $75.
$10 is charged if you buy one kit and an additional 5 dollars for each additional kit.  Items will be shipped via FedEx Ground Service (7 – 10 business days).  If you require express shipping please contact us directly for assistance.

Shipping Locations:
We deliver to physical addresses (please no PO boxes) in the 48 contiguous US states, the District of Columbia and all Canadian provinces and territories.

Please Note:
-Statutory holidays may add an extra day to delivery times.
-Deliveries are made on business days, Monday through Friday, excluding statutory holidays.

Refused Packages:
Packages that are refused will be refunded to the Credit Card originally used for the purchase, less shipping costs.  We are unable to refund shipping costs on refused deliveries.

Currency:
Prices are in US dollars for US based Customers and Canadian dollars for Customers in Canada.

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Can I use regular paper to make the transfers?

Imaging Paper is specially designed to transfer toner-based laser copies onto the coaster. Although regular paper can work sometimes, it is inconsistent and requires a lot of rubbing to separate the image from the paper.

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Can I wash my coaster in the dish washer?

No. Although the marble coaster is sealed it cannot go in the dishwasher. If you need to clean the Tile, simply use a damp cloth and gently rub any stains or dirt off.

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How do I add text to my coaster?

There are a number of ways to add text to your coaster. If you have a computer, pick a font that you like and make a printout of the words you want to have on your coaster. Then, simply photocopy your printout onto the Imaging Paper (remember to follow the photocopy instructions). An easy way to add text to your photo is to place your photo onto an 8.5” x 11” sheet of paper and then place the words that you want onto the the same piece of paper (use a bit of tape on the back of the photo and words to keep them from moving around) - then make a photocopy onto the Imaging Paper. As an alternative, you can also handwrite your words or letters and follow the instructions above.

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I am not an artist. Is it difficult to make a marble coaster?

Anyone can make a coaster look great. The kit is easy to use, as long as you follow the instructions and exercise a little patience. Be creative, it’s easy, fun and rewarding.

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I have an inkjet printer. Can I use my printer to print on the Imaging Paper?

NO. Inkjet print-outs will not work for transferring. The ink will run when it gets wet. You can, however, use your inkjet printer to print out your artwork or picture and then get it laser copied onto the Imaging Paper.

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My image looks rippled after transferring. What did I do wrong?

The image ripples when it gets rubbed down too much duringthe transfer process. Make sure that you gently work the imagefrom the center out and that the paper doesn’t move while youare rubbing it down.

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The image did not transfer properly — it didn’t stick in some places.

Make sure that you have sealed the image with the Medium and that it has dried completely before placing on the coaster. When ready to transfer, apply a generous and even coat of the Medium over the coaster and place your image (face down) onto the coaster while the Medium is still wet (within 30 seconds). Working from the center outwards, firmly press the image down making sure to work out all of the air bubbles. You should see some Medium oozing from the sides of the paper. The two most common causes of incomplete transfers are not pressing firmly enough during the transfer process and not applying an even coat of Medium (the image will only stick where the Medium is applied).

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What can I do if I run out of Paper and still have extra medium?

If you have completed your kit and see that you have extra products left please feel free to use your creativity. The transfer process works on any paintable surface.

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What kind of image can I use?

Absolutely any image that will fit on a digital laser photocopier (available at almost any copy center) can be transferred onto our marble coaster.

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